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According to Technavio, the global chatbot market is expected to grow at an average annual rate of 35%, reaching $3.17 billion (KRW 3.55 trillion) in 2021. In fact, various companies in the financial sector, such as banks, insurance, credit cards, and securities, as well as telecommunications and service companies, are competing to introduce chatbots. However, chatbots have disadvantages. Customer requests cannot be properly handled outside of established rules. Additionally, it is impossible to find a bond or build a relationship between a company and its customers. This is why Joy Corporation attracts attention. This company is a startup that developed a customer consultation messenger tool called Channel Talk in 2017. In Channel Talk, customers and companies can have direct conversations. Channel Talk is not just a chatbot. Organically goes back and forth between chatbots and messengers.
In particular, Channel Talk is targeted at small and medium-sized businesses that view consultation as a means to find Cambodia Phone Number Data answers within customer contact points, rather than as a simple CS window. Channel Talk allows users who visit the company's website to ask questions at any time. When you press the messenger icon, a small chat window will appear. When a customer leaves an inquiry through chat, a company representative directly answers it. A chatbot was used to answer frequently asked questions without employees having to answer them directly. It has the advantage of being able to resolve questions more quickly than on bulletin boards where you have to register or log in to leave questions. Inquiries are resolved faster because the relevant business manager within the company can respond directly rather than when a counselor responds. Channel Talk to their own page. This is because you can have a real-time conversation with the customer, and you can also view the activity history of the customer on the web page at once. It is also useful for marketing because it is easy for companies to give customers the answers they want, and it allows them to suggest products that customers will like first.
Based on these advantages, the company attracted 2.5 billion won worth of investment from KB Investment and Laguna Investment in April this year. The cumulative investment amount is 9.3 billion won. On the 13th, IT Chosun met with Joy Corporation Operations Director Anna Hyeon at the Joy Corporation office in Gangnam, Seoul and had a chat. How do you specifically use Channel Talk? "Channel Talk is a messenger that communicates between customers and companies. If a customer calls Channel Talk while using a webpage and says they have an inquiry, anyone in the company can reply or tag the person in charge to respond right away. Any company employee, not just the CS department, can communicate with customers. Inside Joy Corporation, Channel Talk is used as a communication tool. Through Channel Talk, companies can find out how many times customers have visited our site and when they visited.
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發表於 20:09:25