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Freshdesk Overview Founded in 2010, Freshdesk is an online customer support software that helps businesses efficiently manage customer help requests. With this software, you can track reported issues and communicate with customers via email, phone, live chat, or social media, all while providing a pleasant and intuitive user experience. Freshdesk is suitable for both small businesses and large corporations thanks to its scalable features and various TeleList marketing customization options. Main features of Freshdesk Ticket management One of the main tasks of customer support is to manage incoming queries in the form of tickets. Freshdesk offers a simple and intuitive interface to quickly view, prioritize and assign tickets to relevant team members. The automated ticketing system also facilitates the management of SLAs (Service Level Agreements) by avoiding human errors and ensuring a rapid response to customer requests. Establishment of knowledge bases To optimize time and resources, Freshdesk offers the ability to create knowledge base articles and FAQs accessible to customers. These articles allow customers to find answers to their questions without having to contact support, freeing up time for the support team and improving customer satisfaction. Automation and collaboration To make ticket management and teamwork easier, Freshdesk offers automation and collaboration features. It is therefore possible to configure automation rules to automatically assign tickets based on different criteria, such as workload or required skills. Team members can also collaborate on tickets using private notes or by mentioning colleagues directly in a ticket. Integrations and customization Freshdesk easily integrates with many third-party tools, such as Slack, Salesforce or Google Analytics, making it easier to centralize data and communicate between teams. In addition, thanks to its API, it is possible to develop personalized integrations to meet the specific needs of each company.
Finally, Freshdesk also offers options to customize the user interface to match your company's branding. Prices and packages offered by Freshdesk To meet the needs of a Wide range of businesses, Freshdesk offers several pricing plans. These plans range from free service to premium offerings for larger companies. Here is an overview of the different options: Free: Free offer including email and phone ticket management, knowledge base, live chat and social media integration. Growth (from €15/month): Adds advanced features such as automation, collaboration between teams and reporting reminder. Pro (from €49/ onth): Includes SLA management with automatics, productivity tools and the ability to host a multilingual knowledge base. Enterprise (starting at €79/month): Offers additional features for larger support teams, such as agent group management, a customizable dashboard, and advanced analytics tools. It should be noted that each pricing plan is offered with different billi g options:monthly or annual. Discounts are generally given for annual subscriptions. Benefits of Freshdesk for your business Opting for Freshdesk to manage your customer support has many advantages: Improved customer satisfaction: By providing fast and efficient support through automation, ticket management and cross-team collaboration tools. Saves time and productivity: Using a knowledge base allows customers to self-support, freeing up time for your support team to handle other requests. Integrations and centralization of data: Connection with other software facilitates access to information and internal communication within the company . Scalability and Customization: Different pricing plans and customization options ensure that Freshdesk scales to your needs, regardless of your business size or industry. Beyond these key advantages, it is essential to highlight that Freshdesk benefits from responsive and available customer support, as well as an active community of users ready to share their experiences and advice. This makes it easier to get started and optimize the software for each company.
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